Legal

Terms of Service

Effective Date: March 26, 2026 · Last Updated: March 26, 2026

Website: chaseyourdues.com · Operated by Chase Your Dues · Bengaluru, Karnataka, India

1. Acceptance of Terms

By accessing or using Chase Your Dues (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Chase Your Dues (“we,” “us,” or “our”).

2. Service Description

Chase Your Dues is a cloud-based software-as-a-service (SaaS) platform that provides automated payment recovery tools for freelancers, consultants, and businesses. The Service includes:

  • Email Reminder Generation: AI-powered payment reminder emails with escalation tones (Gentle Nudge, Firm Follow-Up, Urgent Escalation, Final Notice).
  • Automated Escalation Sequences: Multi-channel follow-up sequences via email and AI-powered voice calls on configurable cadences (7/14/21/30 days).
  • Client and Invoice Management: Tools to create, track, and manage client records and invoices.
  • Email Scheduling and Tracking: Scheduled email delivery with open tracking (including IP address and user agent collection) and read receipts.
  • AI Personalization: Context-aware message personalization powered by AI language models.
  • AI Voice Calls: Automated telephonic follow-up calls powered by ElevenLabs AI voice synthesis, which may be recorded (available on Pro plan).
  • Analytics Dashboard: Payment recovery performance metrics and reporting.

3. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that:

  • You are at least 18 years old.
  • You have the legal capacity to enter into a binding agreement.
  • You are using the Service for lawful business purposes.
  • You are not prohibited from using the Service under any applicable law.

4. Account Registration and Security

4.1. You must provide accurate, current, and complete information during registration.

4.2. You are responsible for maintaining the confidentiality of your account credentials.

4.3. You are responsible for all activities that occur under your account.

4.4. You must notify us immediately of any unauthorized use of your account.

4.5. We reserve the right to suspend or terminate accounts that violate these Terms.

5. User Obligations

By using the Service, you agree to:

5.1. Lawful Use Only

Use the Service only for legitimate business purposes related to payment recovery. You must not use the Service for harassment, spam, fraud, or any unlawful purpose.

5.2. Accurate Data

Ensure that all client data, invoice information, and contact details you enter into the Service are accurate and that you have a legitimate business relationship with the recipients of communications sent through the Service.

5.3. Compliance with Laws

Comply with all applicable local, state, national, and international laws and regulations, including but not limited to:

  • The Information Technology Act, 2000 (India)
  • The Digital Personal Data Protection Act, 2023 (India)
  • The Indian Contract Act, 1872
  • Applicable anti-spam and electronic communication regulations
  • The Telecom Regulatory Authority of India (TRAI) regulations regarding commercial communications

5.4. Communication Consent

Ensure you have obtained appropriate consent from your clients before using the Service to send emails, SMS messages, or initiate voice calls on your behalf. You are solely responsible for compliance with consent requirements.

5.5. Prohibited Activities

You must not:

  • Use the Service to send threatening, abusive, or defamatory communications.
  • Misrepresent yourself or your business in communications sent through the Service.
  • Use the Service to collect debts you are not legally entitled to collect.
  • Attempt to reverse engineer, decompile, or disassemble the Service.
  • Interfere with or disrupt the Service infrastructure.
  • Share your account credentials with unauthorized parties.
  • Exceed your plan's usage limits through automated means or abuse.

6. Subscription Plans and Payment Terms

6.1. Plans

The Service is offered under the following subscription plans:

  • Free: ₹0/month — 10 emails per month, basic scheduling, read receipts.
  • Starter: ₹399/month (₹4,068/year) — 100 emails per month, advanced scheduling, custom templates.
  • Pro: ₹1,199/month (₹12,228/year) — 1,000 emails per month, AI personalization, telephonic follow-up, API access.
  • Enterprise: Custom pricing — contact us for volume, white-label, and custom integration requirements.

Plan features, pricing, and usage limits are subject to change with 30 days' prior notice.

6.2. Payment Processing

All payments are processed securely through Razorpay, a Reserve Bank of India (RBI) authorized payment gateway. By subscribing to a paid plan, you agree to Razorpay's terms of service and privacy policy, provide valid payment information, and authorize recurring charges for subscription renewals.

6.3. Billing Cycle

Monthly subscriptions are billed on the same date each month. Annual subscriptions are billed once per year on the subscription start date. Annual plans receive a discount as displayed on the pricing page.

6.4. Usage Limits and Overages

Each plan has a monthly email sending limit as described above. AI voice call usage on the Pro plan is subject to a monthly minute cap. Usage resets at the beginning of each billing cycle.

6.5. Failed Payments

If a payment fails, we will attempt to process the payment up to 3 times. If payment cannot be collected, your account will be downgraded to the Free plan. No data will be deleted for 30 days following a failed payment.

6.6. Refunds

Monthly subscriptions: No refunds for partial months. You may cancel at any time and retain access until the end of your current billing period. Annual subscriptions: Refund requests within the first 14 days of purchase will be honored on a pro-rata basis. After 14 days, no refunds will be issued.

6.7. Taxes

All prices displayed are exclusive of applicable taxes. Goods and Services Tax (GST) at the prevailing rate will be added to your invoice as required under Indian tax law.

7. Communications Sent on Your Behalf

7.1. Email Communications

When you use the Service to send payment reminder emails, those emails are sent on your behalf using our email infrastructure (powered by Resend). You acknowledge that:

  • Emails are sent from your configured sender identity.
  • You are responsible for email content, including customizations.
  • We embed open tracking pixels in emails. When a recipient opens an email, we collect their IP address, user agent (browser/device), and timestamp.
  • This tracking data is used to provide read receipt analytics to you.
  • You are responsible for disclosing this tracking to your email recipients as required by applicable law.
  • Excessive spam complaints may result in account suspension.

7.2. AI Voice Call Consent and Recordings

The Pro plan includes AI-powered telephonic follow-up calls. You acknowledge and agree that:

  • Voice calls are generated using AI voice synthesis (ElevenLabs) and are not human-operated.
  • Call recipients are communicating with an automated AI system, not a live person.
  • Voice calls may be recorded for quality assurance, dispute resolution, and service improvement.
  • You must inform your clients, prior to initiating calls, that they may be contacted by an automated AI calling system and that calls may be recorded.
  • You are responsible for obtaining any legally required consent from call recipients.
  • You must comply with TRAI regulations and any applicable do-not-disturb (DND) registry requirements.

8. Intellectual Property

8.1. The Service, including its software, design, content, branding, and underlying technology, is the intellectual property of Chase Your Dues and is protected by applicable copyright, trademark, and other intellectual property laws.

8.2. You retain ownership of all data you input into the Service.

8.3. You grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service.

8.4. The AI-generated email content may be freely used by you for your business purposes.

9. Data Handling

9.1. We collect and process personal data in accordance with our Privacy Policy, which forms an integral part of these Terms.

9.2. You are a data controller for the client data you input into the Service. We act as a data processor on your behalf.

9.3. You warrant that you have obtained all necessary consents from your clients.

9.4. We implement industry-standard security measures to protect data, including encryption in transit and at rest.

10. Service Availability and Warranties

10.1. We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service.

10.2. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHASEYOURDUES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT.

12. Termination

12.1. Termination by You

You may terminate your account at any time by cancelling your subscription through account settings or contacting us. Upon cancellation, you retain access until the end of your current billing period.

12.2. Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, use the Service unlawfully, pose a security risk, or have payment overdue by more than 30 days.

12.3. Effect of Termination

Upon termination, we will retain your data for 30 days for export. After 30 days, data is permanently deleted. Any outstanding payment obligations survive termination.

13. Dispute Resolution

In the event of any dispute, the parties shall first attempt good-faith negotiation for 30 days. If unresolved, the dispute shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996 (India), conducted by a sole arbitrator in Bengaluru, Karnataka, India, in English.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to the arbitration clause, the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email. Continued use after changes become effective constitutes acceptance.

16. Miscellaneous

16.1. Severability: If any provision is unenforceable, the remaining provisions continue in full force.

16.2. Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement.

16.3. Waiver: Failure to enforce any provision shall not constitute a waiver.

16.4. Assignment: You may not assign your rights without our prior written consent.

16.5. Force Majeure: We shall not be liable for failure to perform due to circumstances beyond our reasonable control.

17. Contact Information

For questions about these Terms of Service, please contact us at:

Chase Your Dues
Website: chaseyourdues.com
Location: Bengaluru, Karnataka, India
Email: Available on the website contact page

By using Chase Your Dues, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.